FAQS
Here are some commonly asked questions.
CARE AND MAINTENANCE
What can I do to protect my furniture and make it last longer?
With proper care and maintenance, your Pham Gia products should give you years of enjoyment. Please refer to the “Maintenance” page, where you’ll find detailed information on how to clean your finishes, fabrics, and so much more.
Pham Gia has partnered with Coverstore to provide our customers with the perfect covers to protect and extend the life of your furniture. Click here to request an exclusive discount on your cover purchase.
Will my Apricity furniture rust?
Aluminum framed furniture will not rust.
Although treated to prohibit rust, if the painted surface of a steel frame is scratched, exposing bare metal, then there is the possibility that rust may occur. Because of exposure to air and water, you should periodically check your furniture for scratches in the paint.
If you find a scratch we encourage you to treat the area by lightly sanding the affected area with extra fine sand paper or steel wool. You then should treat the area with a rust inhibitor and apply touch-up paint. Also, be sure to visit Apricity’s “Maintenance” page for information on products specifically made to restore and preserve the look of your outdoor group.
Can my cushions be washed in the washing machine?
We know that Apricity’s fabrics are so beautiful and comfortable that you may want to clean them yourself.
All of Apricity’s fabrics are treated to resist the elements. Washing may have a negative effect on your outdoor fabric’s ability to withstand the sun and harsh weather.
We strongly recommend that you maintain the beauty of your cushions by spot cleaning with mild soap and water or a commercially available upholstery/fabric cleaner. Follow the directions on the manufacturer’s label for commercial upholstery cleaners.
CUSTOMER SERVICE
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WARRANTY
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CONTACT US
The Customer Service department is available weekdays from 9:00a.m. to 5:00p.m. Eastern time.
- Telephone: 1-800-416-3511 **
- Fax: 757-368-0576 **
**For more efficient service when telephoning customer service please have the following information ready:
- When you purchased your item(s)
- Where you purchased your item(s)
- The name/model/description of your set
- In some instances, it may be necessary to fax, mail, or email us a picture of your item(s).
Address:
1337 Taylor Farm Road Suite 100
Virginia Beach, VA 23453 *
